We have recently updated our Master Services Agreement. We understand you may have some questions for us, so we have provided some FAQs below that may assist you.
The changes in the agreement have largely been made to reflect the advances in technology and to ensure that we can provide you with the best possible products and services. Some of our products and services require the use of cloud based infrastructure and other third party applications that weren’t considered in our original arrangements with you. As such, we needed a new contract that better reflects the products and services that Genie Solutions now provides. The MSA covers both Genie and Gentu products, so when the time is right for you to move to the cloud (if you choose to do so), you won’t require a separate contract.
The changes under the MSA are intended to reflect the new environment we operate in with our cloud platform and the new technologies we offer. For example, Genie Solutions seeks the ability to:
if required, use the raw data you provide, to create de-identified data on your behalf (in accordance with best practice and industry standards), where there is no reasonable likelihood of reidentification. Under the MSA, you grant us a licence to use such de-identified data and user analytics for our internal business purposes. This includes product testing, development and improvements to provide you with the best practice services, advice, and troubleshooting. We do not share this data with third parties without your consent. We refer you to the MSA clause 9 and definition of Approved Purposes for full details.
No, we do not share your data. We are committed to maintaining the privacy and security of your data. We use your practice data to provide our software and services to you, and in accordance with your instructions. In addition to this we provide data to government online health services as required (for example: Medicare). Beyond this necessary sharing Genie Solutions does not, and would not, disclose your data to any third party, even if in a de-identified form, without your express consent to do so.
If you decide to seek amendments to the MSA after reading the information given in these FAQs, we will review your request. However, you should be aware this could impact the overall service we are able to provide to you.
Genie Solutions remain committed to supporting you whilst continuing to evolve and improve our software and services as technology allows. If you elect to opt out of cloud transfer, storage and processing of data (clause 9.2(a)(ii)), you will be unable to use Gentu, Australian Government Online Services (includes Medicare web services) and any of our Advanced Extra products, including Online Patient Registration, Specialist Bookings powered by HotDoc and Patient Payments powered by Ezidebit.
Please be aware that if you choose to remove our ability to create de-identifed data (clause 9.2(a)(ii) or use de-identified data (clause 9.2(a)(iii)) this may impact our ability to provide support and software enhancement services (such as troubleshooting or prioritisation of new features), without further consents being required.
If you still decide to opt out of these elements or you seek amendments to other aspects of the MSA, please reach out to email@example.com at your earliest convenience.
An authorised representative is someone with the authority to enter into contracts and bind the practice. Depending on the circumstances within your practice, it could be the owner of the practice, a practitioner, or a practice manager. If you are unsure as to whether you are an authorised representative of the practice, we suggest you check with the owner of the practice.