We see a great “experience” as more than a great Appointment Booking Workflow in Genie, a warm welcome email from Support, or quick response to a piece of customer feedback on a Training Session.
It’s the sum of all of the moments that matter—the interactions between our people in the Product, Training, Sales and Support teams and our customers – that shape the way each one feels about the other.
When we talk about experience at Genie, the concept isn’t limited to the way our products and services look and feel.
A great practitioner experience is how it looks, how it feels, how it sounds, how it works. It’s all of the pieces we pull together to create an experience greater than the sum of its parts.
It’s how we answer the phone in Support, it’s the simplicity of a product flow that “just works”, it’s the honesty and transparency of our communications when we mess up, it’s the care and rigour we apply to data security and product reliability, it’s the extra effort that our field staff take to connect with customers in remote areas.